The below policy sets out how we collect, use, disclose, and manage your personal information on this website in accordance with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles (APPs).
The kind of information we collect
Personal Information is defined in the Privacy Act to mean information or an opinion that identifies an individual. This can include names, addresses, email addresses, phone numbers, gender, date of birth or your IP address.
In carrying out our business, we will collect and hold a range of Personal Information. At all times we will only collect and hold the Personal Information provided directly to us which we need for the particular function or business activity we are carrying out. This can include when you visit our website, contact us, raise a query or complaint with us, sign up to one of our mailing lists, apply for a job with us (as further described below), contract with us or otherwise interact with us and when we provide services to you.
The types of personal information we collect
General collection
If you contact us through our website, subscribe to one of our publications or engage with us on social media, we will collect the Personal Information you provide to us.
We may also collect and hold Sensitive Information in the course of our relationship with you and for the purposes of carrying out our business activities. Sensitive Information is a sub-set of Personal Information and is defined in the Privacy Act to mean information or an opinion about an individual’s racial or ethnic origin; political opinions, religious or philosophical beliefs or affiliations; memberships of trade union, trade or professional association; sexual orientation or practices; criminal record; health information, genetic or biometric information, or biometric templates.
If you attend a Valent Energy event
If you attend one of our events, we may also take audio or visual recordings which identify you. On occasion, we may collect sensitive information about you. However, we will only do this with your express consent or otherwise in accordance with the Privacy Act, APPs and all applicable laws.
If you apply for a career with Valent Energy
We also collect Personal Information when recruiting people to work with us. This may include the types of information listed above, along with your qualifications, work history and reference details. Before offering you a position, we may collect additional details such as your tax file number, superannuation information and other background check information (such as police clearances, to the extent required or permitted by applicable laws).
Generally, we will collect this information directly from you. We may also collect this information from third parties (such as recruitment agencies, background check agencies or your referees).
If you are or become an employee of Valent Energy, the handling of your Personal Information may be exempt from the APPs if it is directly related to your current or former employment relationship with us.
If you are a supplier or service provider
If you contract, supply or provide a service to us, we may collect Personal Information about you, your employees and contractors.
Why we collect Personal Information
The purposes for which we collect, hold, use and disclose your Personal Information will depend on the nature of our relationship and interactions with you. These purposes may include:
• responding to your requests for information, complaints and other enquiries or concerns, including concerning our business or projects;
• marketing, including by informing you of activities, events and developments (as further described below);
• complying with our contractual, legal or regulatory obligations or exercising our legal rights;
• monitoring, analysing or improving our business, services or website;
• facilitating our recruitment processes; and
• managing our relationship or interactions with you.
Cookies and analytics
We may use cookies and analytics (including Google tools) in relation to your use of our websites.
Anonymous dealings
You may choose to remain anonymous or use a pseudonym in your dealings with us. However, if you choose to do so, please note that we may not be able to provide you with information or goods and services, or effectively manage our relationship with you.
Storing and holding Personal Information
We hold all Personal Information securely on our computer systems and we maintain some paper records.
We will take all reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access or disclosure. This includes keeping access to our computer systems and physical premises secure.
Using and disclosing Personal Information
General use and disclosure
We may use and disclose your Personal Information for the purposes outlined above in the course of carrying out our business activities and functions. . We do not share your Personal Information except in accordance with our privacy policies or as permitted by the Privacy Act, APPs or other applicable laws.
To protect your Personal Information when disclosing it to third parties, we also include privacy provisions in our contracts and engagements.
Direct Marketing
We may use the Personal Information you provide to us to send information to you, including promotional material about Valent Energy and the goods and services of relevant third parties. We may send you such information by direct mail, telemarketing, email, SMS, MMS or other similar means.
Accessing and correction of Personal Information
If you would like to access or correct any of the personal information we hold about you, please email us (see email contact below).
We will take reasonable steps to ensure that your Personal Information we hold is accurate, complete and up to date. However, we encourage you to tell us if your Personal Information changes or if you believe or suspect it may not be correct.
We will respond to all requests for access to or correction of your Personal Information within a reasonable period.
To the extent permitted by law, we reserve our rights to refuse access, or charge a fee for compiling the requested information, if it is lawful for us to do so.
Retention of Personal Information
When your Personal Information is no longer needed for the purposes outlined above or for the business activity, function or purpose for which it was obtained, we will take reasonable steps to dispose or permanently de-identify your Personal Information (including all Sensitive Information).
Enquiries and complaints
You can contact us at any time if you have any questions or concerns about this Privacy Policy or the way in which your Personal Information has been handled.
If you are not satisfied with an outcome, you may wish to contact the Office of the Australian Information Commissioner.
Updates to this Privacy Policy
It may be necessary for us to amend this Privacy Policy from time to time. We will notify you about changes to this Privacy Policy by updating a new version on our website. We suggest that you check this page regularly and each time you visit this website.